Process Automation

Combining RPA & AI to achieve hyper-automation: automating business processes where text & documents are involved, and where humans need to read, understand, summarize, and make decisions cognitive tasks are replaced or complemented by AI.

Robotic Process Automation

RPA has taken the world by storm as workflow automation has become an integral part of most Digital Transformation projects. Most process automation projects so far have focused on repetitive tasks that save many hours of human workers and interconnecting legacy systems that now have REST APIs. The next step in RPA is intelligent or hyper-automation:

Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including: artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), business process management (BPM) and intelligent business process management suites (iBPMS), integration platform as a service (iPaaS), low-code/no-code tools, packaged software, and other types of decision, process and task automation tools.

Our approach to hyper-automation

Imagine a world where emails are read and understood by AI agents capable of extracting meaning and intent in any language. Imagine workflows where humans act as knowledge workers without consuming their valuable time processing redundant content. Imagine AI that can assist RPA in deciding the next best step at tremendous speed and make all your organization’s workflows 100% automated.

Wellcome the AI & RPA.

There are a few workflows that cannot be automated with this approach. We are doing it for leading telecom companies together with our RPA service providers. And there are many more processes we can automate with our AI:

  • Customer service operations.
  • Accounts payable.
  • Insurance.
  • Order Management.
  • Banking.
  • Personal email and document management.

Learn how we worked together with Future Work Force, an leading European Robotic Process Automation (RPA) services provider, to automate email customer service requests by combining Zetta Cloud’s adaptable Text Analytics solution with UiPath‘s RPA technology.